Terms & Conditions

1. Acceptance of Terms

By accessing or using the jom99 platform, you agree to be bound by these Terms & Conditions. These terms constitute a legal agreement between you, the user, and the platform operators.

We reserve the right to update these terms at any time. Your continued use of the site following any updates constitutes your acceptance of the revised terms. We encourage users to review this page regularly.

2. Eligibility

To use our services, you must be at least 18 years of age (or the legal minimum age in your applicable jurisdiction). By registering, you confirm that you possess the legal capacity to enter into this agreement.

Our services are intended for users in Malaysia. Access to the platform from regions where online gambling is restricted or prohibited is strictly forbidden.

3. Account Registration & Security

When creating an account, you must provide accurate, current, and complete information. Providing false details may lead to account suspension and forfeiture of funds.

• Verification: Identity verification (KYC) is required. We may request documentation before processing withdrawals.
• Account Limits: Only one account is allowed per person, household, or IP address.
• Security: You are solely responsible for maintaining the confidentiality of your password and securing the devices used to access your account.
• Compromised Accounts: If you suspect unauthorized access, contact our support team immediately.

4. Deposits and Withdrawals

We provide various payment categories for your convenience. All transactions are processed in MYR (RM).

• Limits: Minimum and maximum deposit/withdrawal limits, as well as processing times, are displayed in your account and may vary by payment method.
• Ownership: All payment methods used must be registered in the name of the account holder. Third-party payments are strictly prohibited.
• Payouts: Full account verification must be completed before any funds can be withdrawn from the platform.

5. Bonuses and Promotions

Promotions are designed to enhance your experience. Each offer is subject to its own specific set of terms, which can be found on the Promotions Page.

• Wagering Requirements: Bonus funds often come with "playthrough" or wagering requirements. This means you must bet the bonus amount a certain number of times before it is converted to withdrawable cash.
• Fund Separation: Bonus funds are treated separately from your real-money balance.
• Betting Limits: Maximum bet limits may apply while a bonus is active.
• Bonus Abuse: We reserve the right to void bonuses and winnings if we detect bonus abuse, such as hedge betting or using multiple accounts.

6. Game Rules and Fair Play

We are committed to providing a fair gaming environment. All games are provided by licensed suppliers and utilize certified Random Number Generators (RNG) to ensure unbiased outcomes.

• Technical Glitches: In the event of a technical failure or interruption, any interrupted rounds may be voided, and stakes will be refunded to the user balance.
• Disputes: Any disputes regarding game outcomes will be investigated based on the logs provided by the game supplier.

7. Prohibited Activities

Users must not engage in activities that compromise the integrity of the platform. Prohibited actions include:

• Fraudulent activity or initiating chargebacks after winning.
• Collusion with other players or using bots/automation software.
• Arbitrage, hedge betting, or exploiting technical glitches.
• Money laundering or using the platform to process illicit funds.
• Using payment methods belonging to another person.

Violation of these rules will result in immediate account suspension and the withholding of any remaining funds.

8. Responsible Gambling

We encourage all users to gamble responsibly. We provide several tools to help you maintain control over your gaming:

• Control Tools: You may set deposit limits, session reminders, or request cool-off periods.
• Self-Exclusion: You can request a permanent or temporary account closure. Once a self-exclusion period is set, it cannot be cancelled early.

For more information and tools, please visit our Responsible Gaming Page.

9. Intellectual Property

All content, logos, branding, and software on this website are the property of jom99 or its partners. You are granted a limited license to access the site for personal, non-commercial use.

Reproduction, distribution, or modification of any site content without express written permission is strictly prohibited.

10. Availability and Liability

Our services are provided on an "as is" and "as available" basis. While we strive for 100% uptime, services may be interrupted for scheduled maintenance or reasons beyond our control.

In cases of obvious errors (such as incorrect odds, balance glitches, or payout mistakes), the platform reserves the right to correct the error and adjust account balances accordingly.

11. Suspension and Termination

We reserve the right to suspend or close any account for reasons including, but not limited to, breach of these terms, suspected fraud, or inactivity.

During an investigation, account funds may be frozen. Upon termination, any remaining balance will be handled according to our internal security and compliance policies.

12. Data Protection

Your privacy is important to us. All personal data is handled in accordance with our security standards. For detailed information on how we collect and use your data, please refer to our Privacy Policy.

13. Complaints and Disputes

If you have a concern, we encourage you to use our internal complaint channels first. Please provide your account ID and a detailed description of the issue.

Our team will investigate and provide a response. If a dispute remains unresolved after internal review, it will be handled in accordance with our internal resolution procedures.

14. Changes to These Terms

These terms may be updated to reflect changes in service or regulatory requirements. Updates will be posted on this page. Please check the "Effective Date" at the top of the page to ensure you are viewing the latest version.

15. Contact Information

If you have any questions regarding these Terms & Conditions, please reach out to our support team through the official channels available on our Support Page.