Privacy Policy

Last Updated: 2026-08-18

Privacy at a Glance

  • What we collect: Identity, contact, payment, and technical device data.
  • Why we collect: To manage accounts, process payments, and prevent fraud.
  • Who sees it: Only our team and essential service partners.
  • Retention: Kept for the account life and as required by Malaysian law.
  • Deletion: Request data removal via our support channels.

Introduction and Scope

This Privacy Policy describes how jom99 collects, handles, and protects the personal information of our users within Malaysia. By using our services, you agree to the practices described in this document.

This policy applies exclusively to the services and platforms operated by jom99. It does not apply to any third-party websites, external payment gateways, or other platforms you may visit after leaving our site. We encourage you to review the privacy policies of any external services you interact with.

Personal Information We Collect

We collect information necessary to provide a secure and regulated gaming environment. This is grouped as follows:

Account & Identity

Username, password, and contact details to establish your account and communicate updates.

Verification Documents

Identification provided during KYC processes to verify your identity and ensure you meet age requirements.

Payment Data

Transaction history and payment method details necessary to facilitate deposits and withdrawals.

Gaming Activity

Records of games played, betting history, and winnings to manage your account balance and fair play.

Technical Data

IP addresses, browser type, device identifiers, and operating system to optimize site performance and security.

Support Records

Correspondence and logs from your interactions with our support team to resolve queries efficiently.

How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information you provide when registering, updating your profile, or contacting support.
  • Automatically: Technical data collected via cookies and server logs when you access our website or app.
  • Partner Providers: Data from trusted service providers, such as payment processors and identity verification agencies.

Why We Use Data

Your data is used for the following essential purposes:

  • Account Management: Creating, maintaining, and securing your user profile.
  • Financial Processing: Managing the flow of funds for deposits and payouts in MYR.
  • Compliance: Verifying age and identity to prevent underage gambling and fraud.
  • Security: Detecting and preventing multi-accounting, money laundering, and unauthorized access.
  • Personalization: Tailoring the user experience based on your preferences.
  • Legal Obligations: Fulfilling reporting requirements applicable to gambling operators in Malaysia.
  • Marketing: Sending promotional updates, but only if you have explicitly opted in.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

  • Service Providers: Partner payment processors, KYC verification services, and technical infrastructure providers.
  • Legal Authorities: When required to do so by law or to comply with a valid legal request from regulatory bodies.

How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption: Using secure protocols to protect data during transmission between your device and our servers.
  • Access Control: Restricting internal access to personal data to only those employees who require it for operational purposes.
  • Isolation: Maintaining payment data in secure environments separate from general user data.
  • Monitoring: Constant surveillance of our systems to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. For a detailed explanation of the cookies we use and how you can manage them, please visit our Cookie Policy.

Your Rights

Depending on your location and the nature of the data, you have the following rights:

  • Access & Correction: The right to view and update your personal information.
  • Deletion: The right to request the removal of your data.
  • Objection: The right to object to specific types of data processing.
  • Withdrawal: The right to withdraw consent for marketing communications.

To exercise these rights, please contact our support team via the channels available on this site. Please note that even after an account is closed, we must retain certain records as required by gambling and anti-money laundering laws.

How Long We Retain Data

We store your personal information for the duration of your active account lifecycle. Once an account is closed, data is retained only for the timeframe required by applicable law in Malaysia to ensure regulatory compliance and legal defense.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately, and any remaining funds will be handled according to our terms. Parents or guardians who become aware of a minor's account should report it immediately via our support page.

Cross-Border Transfers

Some of our service providers operate outside of Malaysia. By using our platform, you acknowledge that your data may be transferred to and processed in other jurisdictions. We ensure that these providers apply adequate safeguards to protect your information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page. We encourage you to check the "Last Updated" date at the top of this page periodically to stay informed.

Contact Us

If you have any questions, concerns, or requests regarding your privacy and the handling of your personal data, please reach out to us through our official Support Page.

Our Commitment to Privacy

At jom99, we believe transparency is the foundation of trust. We are committed to protecting your identity and ensuring that your gaming experience remains private, secure, and fair. Your trust is our highest priority.